NinjaOne RMM, a higher level RMM
We use NinjaOne as our primary patch compliance software. With NinjaOne, we are able to set different policies based on the Device or VM. …
Overview
What is NinjaOne?
NinjaOne (formerly NinjaRMM) is a security-oriented remote monitoring and management platform. It allows for manual customization as well as scripting and automation.
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Popular Features
- Remote monitoring (30)9.494%
- Policy-based automation (32)9.292%
- Patch Management (31)9.292%
- Network device monitoring (30)7.878%
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What is NinjaOne?
NinjaOne (formerly NinjaRMM) is a security-oriented remote monitoring and management platform. It allows for manual customization as well as scripting and automation.
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- No setup fee
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- Free/Freemium Version
- Premium Consulting/Integration Services
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What is NinjaOne?
The NinjaOne (formerly NinjaRMM) platform reduces the time it takes for MSPs and IT professionals to perform the day-to-day work of managing and securing organization endpoints. Whether Windows, Mac, Linux-based, physical or virtual devices, this unified IT management solution provides a consolidated view into the health and status of all endpoints.
NinjaOne’s interface and unlimited onboarding support, enable customers to onboard in days, not weeks or months. Technicians are trained and productive in hours, able to proactively monitor, patch, secure, and remotely support end users faster.
NinjaOne includes extensive automation. Out-of-box platform policies coupled with a library of hundreds of provided scripts means virtually any action or alert response can be automated, saving hours of time every week and freeing technicians to tackle more strategic issues.
With NinjaOne, IT organizations can:
- Get insights at-a-glance: View the status of all endpoints and assess what needs immediate attention with a single view of all alerts, patch statuses, and quarantined threats.
- Provide fundamental security: NinjaOne empowers IT teams to secure endpoints with the fundamentals of cyber hygiene: Timely patching, endpoint hardening, anti-virus on every endpoint, consistent backups, and clear visibility into the health of every machine at all times.
- Improve end-user support: Keep end-users satisfied and ticket volumes to a minimum by detecting and remediating issues long before users experience problems.
- Increase technician-to-endpoint ratios: Automation capabilities enable staff to manage more endpoints per technician without compromising level of service.
- Complete tasks faster: NinjaOne is a cloud-native platform architected to be highly responsive. Tasks and scripts can be executed in seconds on any endpoint no matter where it’s located.
NinjaOne promises users:
Fast support: NinjaOne boasts a 98% CSAT score and less than one hour typical ticket response time.
Integrations with key tools: NinjaOne offers integrations with PSAs, EDR and security tools, notification platforms, remote access tools, and other commonly used solutions.
Onboarding: Month-to-month pricing and unlimited onboarding, training and support available at no additional cost makes it easier to move from an existing IT management solution.
Constant innovation: NinjaOne is built by its own engineers, not bolted on through acquisitions. Customers are invited to submit feature requests and those are weighed heavily when developing the platform roadmap – always available to view in the company website.
Community: The NinjaOne Dojo houses active forums, a customer script share with over 600 automation scripts, and hundreds of videos, articles, and webinars that provide support at all levels.
NinjaOne Features
Monitoring Tasks Features
- Supported: Remote monitoring
- Supported: Network device monitoring
- Supported: Activity Monitoring
Management Tasks Features
- Supported: Patch Management
- Supported: Policy-based automation
NinjaOne Screenshots
NinjaOne Videos
Simplifying IT operations with NinjaOne
NinjaRMM Remote Monitoring and Management / Endpoint Management Product Demo
NinjaOne Integrations
- TeamViewer
- Splashtop Remote Support edition
- Webroot Antivirus + Internet Security Complete (SecureAnywhere)
- Bitdefender GravityZone
- Accelo
- Datto Autotask PSA
- ConnectWise PSA
- CloudBlue PSA
- Promys Enterprise PSA
- SherpaDesk
- IT Glue
- Computicate PSA
- RepairShopr
- N-able Passportal
- Lifecycle Manager by ScalePad
- Slack
- Webroot Endpoint Protection
- HaloPSA
- BrightGauge
- ThreatDown, powered by Malwarebytes
- MSP360 Managed Backup
- ConnectWise ScreenConnect
- PagerDuty
- Arcserve OneXafe
- Arcserve SaaS Backup
- IT Portal
- IT Boost
- OpenDNS
- Narmada
- Hyper V
NinjaOne Competitors
- N-able N-sight RMM
- Datto SIRIS
- Kaseya VSA
- Veeam Data Platform
- Atera
- ConnectWise Automate
- Microsoft Intune
- Syncro
- ManageEngine Endpoint Central
- Pulseway
- Backblaze Business Backup
- CrashPlan
- Action1
- Barracuda RMM
- PDQ Deploy & Inventory
- Dragon RMM (ITarian / Comodo ONE)
- XEOX
- JumpCloud
- Ivanti Endpoint Security
- ConnectWise RMM
- Backupify
- Barracuda Backup
- MSP360 RMM
- ManageEngine Patch Manager Plus
- ManageEngine RMM Central
- Automox
- IT Glue
- Auvik
- PRTG Network Monitor
NinjaOne Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android |
| Supported Countries | North America, Europe, Oceania |
| Supported Languages | English, German, French, Spanish, Italian, Danish, Dutch, Norwegian, Polish, Swedish, Portuguese, Russian |
NinjaOne Downloadables
Frequently Asked Questions
NinjaOne (formerly NinjaRMM) is a security-oriented remote monitoring and management platform. It allows for manual customization as well as scripting and automation.
Reviewers rate Remote monitoring highest, with a score of 9.4.
The most common users of NinjaOne are from Small Businesses (1-50 employees).
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Reviews
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Score 9 out of 10
Vetted Review
Verified User
We use NinjaOne as our Remote Management platform. This allows us to maintain remote access to all machines in our environment as well as a jump box to access remote networks. We are also about to roll out the ticketing platform to replace our SharePoint system. My helpdesk would be very difficult without an RMM solution to use and NinjaRMM solves that problem.
- Installs from Intune with a high success rate
- Has a built-in ticketing system
- Offers other products like documentation
- Offers other products like backups
- Offers other products like MDM
- Reporting capabilities for machines could be better
- Provide a thumbnail image of the endpoint screen
- Allow the ticketing platform to integrate with Power BI
March 19, 2024
NinjaOne - helps make remote management affordable!
Remote management of macs and windows machines. We have mostly all remote or hybrid workers and it is very difficult to connect with them in person, so NinjaOne helps us do so remotely.
We use NinjaOne to update patches, OS updates, and many applications remotely allowing us to keep our workforce on updated machines and allowing us to do so remotely.
We use NinjaOne to update patches, OS updates, and many applications remotely allowing us to keep our workforce on updated machines and allowing us to do so remotely.
- Patches
- Remote control
- Updates
- UI is a bit outdated
- UI is somewhat clunky and hard to follow
- UI can be very difficult to traverse unless you use it all of the time, it is not very intuitive.
September 25, 2023
Entry level IT user finds NinjaOne to be his best friend?
We use NinjaOne every day for accessing our clients' computers, checking their health, and setting up end-users to allow them remote access to their work computers. Being able to access a client's computer with the click of a button really makes this whole IT thing much easier (as long as Teamviewer works that is!)
- Installing silently
- Teamviewer integration
- Anti-Virus install
- Mobile App is missing features that the web version has
- Reinstalling NinjaOne on a PC that had NinjaOne before can be a pain
- NinjaOne updates a lot (not bad but sometimes I experience short downtime)
September 25, 2023
All in one IT solution for endpoint management.
NinjaOne has a great platform which has enabled our organization to streamline operations and achieve many objectives with a single platform. I have been impressed with both the wealth of features coupled with the ease of use. While evaluating products I had narrowed it down to NinjaOne and another competitor. The competing product may have been slightly more powerful, however the UI was much more convoluted and it seemed much more difficult to do simple processes. On top of that the Ninja team is very in-tune with its user base and works with its community in implementing new features and sharing their roadmap. With previous solutions I felt like once we purchased the product their team was done with us. With NinjaOne I think the opposite is true, once I joined the NinjaOne community their was even more communication and constant input, sharing of ideas, and sharing of script/automations between both the NinjaOne team and its community. I always try to keep an eye of new products that are out there, however I have not see anything that has all the features NinjaOne does. I am currently using NinjaOne for endpoint management, remote access with SplashTop, their bundled EDR solution and their built in ticketing system, backup system, and patch management.
- Endpoint management
- Automation
- Remote Endpoint Access
- Ticketing
- Support for mobile devices
- Better NMS monitoring
- Better integration of EDR software
September 20, 2023
NinjaOne Is Beautifully Simple
We use NinjaOne for our RMM solution. We utilize it to remote into systems, network monitoring, backups, Microsoft and 3rd party updates, and to streamline our laptop setup process.
We previously used N-central, and we're very happy with our decision to make the switch. N-central had more features, but it was much more difficult to manage.
Every aspect of the product is easy to use. If you're looking into new RMM solutions, please ask the vendors how much they charge to implement the product, or if they know of consultants who can help implement their product for you. NinjaOne will help you with the implementation, but you won't need much help. Our team had never set up an RMM solution before, and we managed to get NinjaOne fully set up in under 4 weeks.
We previously used N-central, and we're very happy with our decision to make the switch. N-central had more features, but it was much more difficult to manage.
Every aspect of the product is easy to use. If you're looking into new RMM solutions, please ask the vendors how much they charge to implement the product, or if they know of consultants who can help implement their product for you. NinjaOne will help you with the implementation, but you won't need much help. Our team had never set up an RMM solution before, and we managed to get NinjaOne fully set up in under 4 weeks.
- Updates
- Backsup
- Remote Access
- Backups. The backups are powerful, but there aren't a ton of options.
- Backups. We have had issues with cloud backups at sites with lower bandwidth.
- Remote access. We've had to manually uninstall and reinstall teamviewer before, but its very rare.
September 20, 2023
A Must-Have for MSPs and IT Teams
NinjaOne is used for managing and monitoring all of our devices. The number of servers and workstations continually increases, and it's impossible to monitor it all manually. We used to have independent systems for everything, which made it difficult to remotely monitor and manage our devices. Now, everything is under one umbrella for a fair price. It reduces the time it takes to respond to issues. It also proactively alerts us of problems that we can resolve.
- With Ninja, we are able to have all of our IT tools and management under one umbrella making it extremely easy to keep an eye on all of our servers and workstations.
- Their support team is OUTSTANDING and gives quick and helpful answers to our questions. Our account manager calls us personally to review any issues and ensure we are running smoothly.
- Ninja gives us automated patch management of our important devices, and has a nice security log to see what's been done.
- The look and feel of their product sometimes feels outdated. It does not inhibit our work, it just could be modernized a bit.
September 15, 2021
NinjaRMM is leader of the pack when it comes to RMM platforms
NinjaRMM is the best RMM platform I have used and I have used multiple. NinjaRMM helps MSPs (Managed Service Providers) to easily and efficiently manage their clients systems within a single pane of glass. Everything from automating tasks, to managing patching, and antivirus remediation is all easily accessible and built-in. No hidden costs or fees or long drawn out contracts.
- Remote monitoring of server sand workstations
- Antivirus updates, scanning, and remediation built in
- Very good automated patching system
- Mobile app blows me away every time I use it
- Very good support team, quick responses every time
- Very transparent roadmap of what is coming and very easy to submit potential upcoming features
- Reporting system is a little underwhelming
- Still waiting for that dark-mode to be implemented, it is on the roadmap
- Splashtop only supports one connection to a system at a time
August 08, 2019
NinjaRMM - A good foundation to grow from
NinjaRMM is used within our technical services department. It is our RMM (Remote Monitoring and Management) tool for all our managed service provider customers. It takes care of alerting on down devices and also gives us the ability to patch all our monitored systems. We also use it to provide scripting functionality and in some cases application pushing.
- Ninja does a nice job on providing robust monitoring of network servers. It provides peace of mind with monitoring of clients server infrastructure.
- Ninja's interface is simple yet clean. It makes navigating and getting where you need to be easy.
- Ninja's staff is always willing to help and their support is top-notch! They work hard to address any issues quickly and efficiently.
- We've had some issues with Ninja's patching engine, this may be a combination of changes in Microsoft's patching structure and Ninja's implementation.
- Ninja's reporting is a little less robust than other products. Having more information available to provide Customers would make QBR's more valuable and easier.
- Ninja's policy setup is based on a hierarchical approach. We would like to see more granularity in the ability to assign polices and the ability to assign multiple policies on devices.
October 24, 2018
NinjaRMM saving me time and money
NinjaRMM is used to remotely manage all of the endpoint computers for over a dozen companies by me. It lets me have a great view of exactly what's happening with all of the computers that I am responsible for very quickly and easily. It also lets me fix many issues without leaving my location.
- NinjaRMM has a great user interface. It is one of the primary reasons that I use it over anything else.
- NinjaRMM is super easy to do remote command line execution on the endpoints. This often allows me to fix issues on remote computers while the user is using it without them even aware that I'm doing anything.
- NinjaRMM is really easy to deploy. I keep a thumbdrive with an installer for each of my client organizations handy. All I need to do is double click that installer and everything silently deploys and starts managing the computer the way I want it to.
- While deploying an installer for extra software can be done through ninja, it is a little difficult. It has to be done as a scheduled action which is part of a policy. If I just need to install something on one endpoint, this is a difficult way to go about it.